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Why pay by credit card?
Credit cards are used
worldwide and accepted. They allow for quick and safe transactions. We
use a Secure Server to process any credit card details to ensure your
privacy is protected.
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What kind of credit
cards can I use?
We currently accept Visa, MasterCard, and American Express.
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Can I pay any other
way?
Yes, if you are a New Zealand
business we would be happy to open an account for you. You can also
direct bank. Just give us a call.
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Can I specify when the
gift is delivered?
Yes, you can. We will attempt to deliver on this day. Saturday
deliveries can only be delivered in the main towns and the are no Sunday
deliveries.
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What happens if the
recipient is not at home?
Our courier will attempt delivery and leave a calling card if the
recipient is not home. If they are still unable to deliver the gift and
unable to reach the recipient, they will immediately inform us of the
none-delivery and you will be informed that no delivery could be made.
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Where can I enter
special instructions?
If you have additional delivery information such as additional phone
number etc, this can be entered on our order page when completing your
order.
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How can I change an
order?
If you need to change the delivery details kindly phone or email us.
Changes are required prior to the delivery date or you may risk that the
order has already been processed and delivered.
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How can I cancel an
order?
If you need to cancel your order due
to unforeseen circumstances, you may telephone, fax or email us. Make
sure to have your order reference available.
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How do I know if you
have received my order?
Once we have received your order you will receive a confirmation email
from us. Once the order is processed you will receive a reference number
so if you wish, you can track the delivery.
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How secure is my order?
We use secure servers and secure socket layer (SSL) data transfer for
strong encryption of all customer information. Entering a secure area on
our site switches on the padlock (bottom right-hand corner of your
screen). In your address bar you see 's' added to 'http' indicating
encryption of data.
This means personal data entered at our site cannot be intercepted and
read by a third party.
We switch to a secure server before requiring you to enter any credit
card information.
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What is your guarantee
of quality?
We are so confident
with our quality, we offer a 100% no question money back guarantee.
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Do you have a shop we can visit?
Yes. Our shop and dispatch centre is located at
215 Rosedale Road
-Albany - Auckland - New Zealand
Our opening
hours are Monday to Friday 8.30am - 4.30pm
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Can I buy a custom
gift basket?
Yes!
You can call us
Toll Free
at 0800 711 811 (New Zealand only)
or
+64 9 478 0049
(International)
so we can assist you
with your custom order.
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Do you offer discounts if I buy
a large quantity of gift baskets? Do you offer corporate discounts?
Yes
we do. To discuss volume discounts, please call
Toll Free
at 0800 711 811 (New Zealand only)
or
+64 9 478 0049
(International).
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Does the Gift Barn
deliver to PO Boxes?
Yes, we
deliver to PO Boxes and also to Rural Delivery Addresses. Please
allow an extra day for delivery to Rural Delivery Addresses.
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Can I get same day delivery for a gift
basket?
While most parts of New Zealand
require 24 hours notice we can deliver to Auckland on the same day,
provided
that the orders
must be received before 12 noon (NZ Time) and Same-day delivery
request must be noted on the Delivery Instructions of the Order
Form
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If I place my order online, how will I know
it's been received?
When you complete placing your order on our secure web site, a
"Thank You" page will be displayed. Within minutes from submitting
your order, you'll receive an e-mail confirmation showing your
order. You will receive another email when your order is dispatched
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Can I track delivery of my order?
Yes. When your order has been
dispatched you will be sent an email from Giftbarn with the courier
number and information which will allow you to track the progress of
your orders delivery
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Can I send a gift message with a gift
basket?
Yes, when placing your order for gift baskets, you can write a
personalized greeting to your gift recipient. Your message will be
hand printed on our GiftBarn gift card that accompanies each gift
basket we ship. Of course this service is free!
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What if my order doesn’t arrive when it’s
suppose to?
Your satisfaction is very important to us. We use only the most
reliable courier companies. We strive for 100% delivery… and we
usually deliver!!
You can help by ensuring that the delivery information is accurate
and current. If your gift order doesn’t reach the recipient for any
reason at all…call us. We’ll help in any way we can.
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Does the Giftbarn
guarantee freshness & that my gift will be delivered intact?
Yes, we
have perfected our packaging process to ensure the freshest and
absolute safety of your gift baskets. We have a 100% satisfaction
guarantee on all our products. If you are unhappy about the gift,
for any reason whatsoever, just contact us to receive a full refund.
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How can we contact you with enquiries or problems?
You can
contact us by phone or email.
Email -
sales@giftbarn.co.nz
Phone
Call
Toll Free 0800 711 811 (New Zealand only)
International +64 9 478 0049
The Gift
Barn
Wine
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Flowers
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Sparkling Wine
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Champagne
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Baileys
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Beer
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Gourmet
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Pamper
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Baby
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Bereavement
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Mothers Day|
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Port
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Christmas |
Product Information|
Flower Information|
The Gift Barn Shop is
Located at
215 Rosedale Road
Albany
Auckland - New Zealand
Gift Information
Gift Baskets
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Gift Boxes
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Anniversary Gifts
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Birthday Gifts
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Baby Gifts
Flower Gift Baskets
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Baby Shower Gifts
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Gift Basket
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Fathers Day Gifts
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Mothers Day Gifts
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