If you are unhappy with the gift box or basket you purchase, for whatever reason, we will gladly refund your money or replace it. 

If a gift box or basket arrives in a damaged condition we will glady refund your money or replace it. 

We can make this guarantee to you because we know that you will be delighted with your gift basket. We take care to inspect each product as it is packed. Our careful packing and attention to detail ensures that the gift box or basket will arrive in first class condition. 

All sales are made under full compliance with the laws of New Zealand including:


  • Fair Trading Act
  • Commerce Act
  • Sale of Goods Act
  • Consumer Guarantees Act 

In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price or a replacement of the item in question. 

For questions or concerns about these policies, please don't hesitate to contact The Gift Barn on:-

 0800 711 811 (Within New Zealand), International 00 64 9 478 0049