FAQ's

What kind of credit cards can I use?
We currently accept Visa, MasterCard, and American Express.

What methods can I pay?

Credit Cards
We currently accept Visa, MasterCard, and American Express. Please note that no credit card numbers are passed to us during the ordering process. We subscribe to DPS Payment Express online secure payment system that handles all of our transactions without passing the information to us. DPS Payment Express Internet Authentication solution helps provide greater safety and security for your Visa, MasterCard and Amex online credit card transactions. The DPS Payment Express Internet Authentication has the security verified by Visa™, MasterCard ™ and Amex™. It’s an international online security product designed to make transactions over the internet safer.

 PayPal
We're pleased to accept payment through PayPal, the trusted leader in online payments. PayPal allows buyers and businesses to send and receive money online, safely and privately, with no fee. PayPal provides industry-leading security and fraud-prevention systems. When you use PayPal, your financial information is never shared with the merchant.

 Direct Banking (NZ customers only)
When you place an order on our site there is an option for you to pay by Direct Banking. We supply you with our bank details and a reference number so you can Direct Bank funds into our bank account.

 Can I open an account?
Yes, if you are a New Zealand business we would be happy to open an account for you. Just give us a call on 0800 711 811

Can I specify when the gift is delivered?
Yes, you can. We will attempt to deliver the gift on this day. Saturday deliveries can only be delivered in the main towns and the are no Sunday deliveries. Rural deliveries can take 2-3 working days to be delivered.

What happens if the recipient is not at home?
Our courier will attempt delivery and leave a calling card if the recipient is not home, otherwise you can request the parcel be left where it will have a non signature ticket attached.

Where can I enter special instructions?
If you have additional delivery information such as additional phone number etc, this can be entered on our order page when completing your order.

How can I change an order?
If you need to change the delivery details kindly phone or email us. Changes are required prior to the delivery date or you may risk that the order has already been processed and delivered.

How can I cancel an order?
If you need to cancel your order due to unforeseen circumstances, you may telephone, fax or email us. Make sure to have your order reference available.

How do I know if you have received my order?
Once we have received your order you will receive a confirmation email from us. Once the order is processed you will receive a reference number so if you wish, you can track the delivery.

How secure is my order?
No credit card numbers are passed to us during the ordering process. We subscribe to DPS Payment Express online secure payment system that handles all of our transactions without passing the information to us. DPS Payment Express Internet Authentication solution helps provide greater safety and security for your Visa, MasterCard and Amex online credit card transactions. The DPS Payment Express Internet Authentication has the security verified by Visa™, MasterCard ™ and Amex™. It’s an international online security product designed to make transactions over the internet safer.

 

Do you have a shop we can visit?
Yes. Our shop and dispatch centre is located at 215 Rosedale Road -Albany - Auckland - New Zealand

Our opening hours are Monday to Friday 8.30am - 3.00pm. However you also can place your order online.

Can I buy a custom gift basket or a special floral arrangement or bouquet?
Yes! You can call us Toll Free at 0800 711 811 (New Zealand only) or +64 9 478 0049 (International) so we can assist you with your custom order. 

Do you offer discounts if I buy a large quantity of gift baskets? Do you offer corporate discounts?
Yes we do. To discuss volume discounts, please call Toll Free at 0800 711 811 (New Zealand only) or +64 9 478 0049 (International). 

Does the Gift Barn deliver to PO Boxes?
Yes, we deliver to PO Boxes and also to Rural Delivery Addresses. Please allow an extra day for delivery to Rural Delivery Addresses. 

Can I get same day delivery for a gift basket?
While most parts of New Zealand require 24 hours notice we can deliver to Auckland on the same day, provided that the orders must be received before 12 noon (NZ Time) and Same-day delivery request must be noted on the Delivery Instructions of the Order Form 

If I place my order online, how will I know the gift been received?
When you complete placing your order on our secure web site, a "Thank You" page will be displayed. Within minutes from submitting your order, you'll receive an e-mail confirmation showing your order. You will receive another email when your order is dispatched 

Can I track delivery of my order?
Yes. When your order has been dispatched you will be sent an email from Giftbarn with the courier number and information which will allow you to track the progress of your orders delivery 

Can I send a gift message with a gift basket or flowers?
Yes, when placing your order for gift baskets, you can write a personalized greeting to your gift recipient. Your message will be hand printed on our GiftBarn gift card that accompanies each gift basket we ship. Of course this service is free! 

What if my order doesn’t arrive when it’s suppose to?
Your satisfaction is very important to us. We use only the most reliable courier companies. We strive for 100% delivery… and we usually deliver!!
You can help by ensuring that the delivery information is accurate and current. If your gift order doesn’t reach the recipient for any reason at all…call us. We’ll help in any way we can. 

Does the Gift Barn guarantee freshness & that my gift will be delivered intact?
Yes, we have perfected our packaging process to ensure the freshest and absolute safety of your gift baskets. We have a 100% satisfaction guarantee on all our products. If you are unhappy about the gift, for any reason, please contact us to discuss.

How can we contact you with enquiries or problems?
You can contact us by phone or email. 

Email - sales@giftbarn.co.nz 

Phone

Call The Gift Barn Toll Free 0800 711 811 (New Zealand only)

International +64 9 478 0049

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